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Dispatcharr Docs

FAQ/Troubleshooting

Troubleshooting¶

Stream Failover not working¶

Check if the Stream Profile (default and/or for the channel) is set to redirect. Stream failover will not work for redirect

Will you implement X new feature?¶

Check existing feature requests in our discord or github. If it's not already requested, feel free to request.

Does dispatcharr support hardware acceleration?¶

You can use hardware acceleration with custom ffmpeg stream profiles. This will require mapping your hardware to the container and setting up a custom ffmpeg stream profile.

Logos are missing in Plex¶

Plex does not support cached logos. Add ?cachedlogos=false to the end of your EPG to bypass logo caching.

How do I output to XC API?¶

There must be at least one user set up with an XC password
For URL, use your IP address and port http://{your_ip_here}:9191
Username is your user's username
Password is the XC password set for the user

How do I turn on debug logs?¶

Add this to your compose/environmental variables: DISPATCHARR_LOG_LEVEL=debug

I got new credentials (or URL) from my provider, what should I do?¶

Make a backup!
Remove URL from Settings >>> Stream Settings >>> M3U Hash Key
Once re-hashing has finished, change the settings in your M3U account
Refresh the account
Once refresh is complete, change your hash settings back

I changed my network settings and accidently locked myself out. How can I reset it?¶

Access the CLI of the container
cd to /app
Run the following command: python manage.py reset_network_access

How can I make a backup of the database?¶

Access the CLI of the container
Run this command to make a new directory: mkdir /data/manualbackups
Run this command to create the backup (change Backup-mm-dd-yy to a name you'd like):
pg_dump -h $POSTGRES_HOST -p $POSTGRES_PORT -U $POSTGRES_USER -d $POSTGRES_DB -Fc -v -f "/data/manualbackups/Backup-mm-dd-yy"

To Restore that backup follow these steps:

Access the CLI of the container
Run this command to restore the backup:
pg_restore --clean -h $POSTGRES_HOST -p $POSTGRES_PORT -U $POSTGRES_USER -d $POSTGRES_DB -v "/data/manualbackups/Backup-mm-dd-yy"
Restart the container